24/7 Live Answering
Friendly, experienced U.S.-based receptionists answer every call around the clock — nights, weekends, and holidays included.
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Real People. Real Conversations. Real Results.
Never miss a call. Never lose a customer.
United Answering Service gives your business a friendly U.S.-based live receptionist, 24 hours a day, 7 days a week. We answer, schedule, dispatch, and follow up — so you can focus on growth.
4.9/5 from 300+ businesses
U.S.-based agents
No setup fees
Live < 15 sec pickup
Faster than industry benchmark
Appointments booked
Straight into your calendar
What We Do
Every call handled the way you would handle it
Your custom script. Your tone. Your workflow. Our U.S.-based agents work as an invisible extension of your team — morning, midnight, or holiday.
Appointment Scheduling
Agents book, reschedule, and cancel appointments directly in your calendar — Calendly, Google, Outlook, Jane, or your EMR.
Learn more →Message Taking & Delivery
Accurate messages delivered instantly by email, SMS, Slack, Teams, or push — with full transcripts and caller ID.
Learn more →Emergency Call Dispatch
Critical calls are triaged and routed to the right on-call person immediately — escalation trees, SMS + voice, and confirmed acknowledgement.
Learn more →After-Hours Coverage
We pick up whenever you can't — nights, weekends, holidays, and lunch breaks. Never send another customer to voicemail.
Learn more →Custom Call Scripts
Every account gets a script tailored to your business, tone, FAQs, and workflow — so agents sound like part of your team from the first ring.
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Why Businesses Switch to Us
An extension of your team — not a call center reading a script
Callers hate the "please hold" runaround. Our agents are trained on your business, your services, your FAQs, and your tone. From the first "hello" to the follow-up email, every interaction feels like the caller reached your best employee.
- Every agent is U.S.-based & native English speaking. No accents, no scripts read from another continent.
- Custom-built scripts & workflows. Our onboarding team learns your business in 48 hours and codifies your process.
- Secure & confidential intake. Every call is handled with strict confidentiality and encrypted message delivery.
- Only pay for what you use. Transparent per-minute billing with no hidden fees, no long contracts.
How It Works
Live in 24 hours — not 24 days
No hardware. No new phone number. No IT team required. Most clients are answering calls professionally by tomorrow morning.
Tell us about your business
A 20-minute onboarding call. Share your services, hours, common questions, and how you'd like calls handled.
We build your script
Our onboarding team drafts your custom call flow, appointment rules, and dispatch tree — then reviews it with you.
Forward your calls
Forward your existing number to us — full time, after hours, or overflow. Setup takes minutes on any carrier.
Grow without missing a beat
Real-time notifications, daily reports, and monthly reviews so you always know exactly what your callers said.
Industries We Serve
Specialized answering for your industry
We speak your callers' language. Our agents are trained on the terminology, triage rules, and workflow requirements of your field.
By the Numbers
Trusted by growing U.S. businesses
Every second matters when a customer is on the line. Here is how we perform, on average, month after month.
24/7
Live coverage, every day
15s
Average pickup speed
300+
Businesses served
98%
Client retention rate
What Clients Say
Real people. Real conversations. Real results.
"Switching to United cut our missed-call rate to zero and our booked-appointment rate went up 34% in the first quarter. Our patients feel heard the moment they call."
"As a two-person firm, we couldn't afford to hire a full-time receptionist. United's team handles our new-client intake so professionally that clients assume we have a huge office."
"We're an HVAC company. Emergency calls come in at 3 AM and they matter. United's dispatch flow gets the right tech on the phone in under two minutes — every single time."
Frequently Asked
Answers before you ask
Here are the questions we hear most often. Have more? Our team is available live, 24/7.
What is a live answering service?
A live answering service is a team of trained U.S.-based agents who professionally answer your business phone calls 24/7. Agents follow your custom script, take messages, book appointments, dispatch emergencies, and route calls — so every caller reaches a real person instead of voicemail.
How quickly do your agents pick up?
Our average answer speed is under 15 seconds — the industry benchmark is 30. More than 95% of calls are answered within four rings, day or night, weekends and holidays included.
Are the agents based in the United States?
Yes. Every agent on our team is U.S.-based, native English speaking, and professionally trained in courteous, accurate call handling.
How much does a 24/7 answering service cost?
Plans start at $49/month for 50 minutes and scale by call volume. There are no setup fees, no long-term contracts, and every plan includes 24/7 live coverage, custom scripting, and message delivery by email or text. See our pricing page for full details.
Can I keep my existing phone number?
Yes. You keep your existing business number and simply forward calls to us — full-time, after hours, or overflow only. Setup takes under 30 minutes and requires no new hardware.